Hotel bookings:
Please note that all hotels are subject to availability at the time of booking. We will always make an effort to get the requested hotel but in case of non-availability, we will have to propose a similar hotel. Until the booking is confirmed (deposit payment received), none of your hotel bookings can be guaranteed. Any subscription to book is considered final from the receipt of payment of the deposit and the subscription form duly completed by the customer.
Deposit payment:
A deposit payment of 50% of the total amount of the tour package must be received by T2 Travels Sri Lanka, in order to confirm the booking. You can choose to make an online payment with credit card (additional 3% of bank charges) or via bank transfer. Please note, in Sri Lanka many hotels confirm room reservations only after receiving an advanced payment or even full payment. While you make the payment, we can already reserve your rooms. However, these pre-reservations are only valid a limited time (subject to availability).
Balance payment:
The balance payment is due at least 3 weeks prior to your arrival. For groups or incentive trips, the balance payment is due as per special agreement at the time of booking.
Prices are subject to change
The tour price you agreed on at the time of booking will change only in case of:
- Exchange rate fluctuations: Our rates can be affected by any change of exchange rate between Sri Lankan Rupee and Euro or USD. A fluctuation of more than 3 rupees on the exchange rate will provoke an update of our rates. We will then send you an updated invoice with the new amount for your consideration. This condition applies for all our tours and packages, quotations as well as bookings.
- Variations of petrol prices
- Tax increases: In case the Sri Lankan government decides to increase taxes without prior notice, the tour price is subject to change (even though the booking was confirmed).
- Changes of entrance fees/ fees for activities
Visa & passports
For Sri Lanka
Every individual traveler is required to possess a valid passport, which is valid for at least six months after the date of the arrival in the country. The ETA visa is issued for a period of 30 days (Please check all the updates on entry requirements on the official website Electronic Travel Authorization System of Sri Lanka Immigration and Emigration).
All travelers must obtain their own valid visa prior to arrival. It is every traveler’s responsibility to ensure, all requirements of immigration and other government authorities are met for the booked destination(s). Should you breach any government regulations, fines, penalties, payments or any other kind of expenditures will be your sole responsibility.
For the Maldives
No visa is required for a stay of less than 30 days. The visa is issued free of charge on arrival in Maldives; upon presentation of the passport, as well as your reservation documents.
Itinerary changes & cancellation policy
1. Change of routes/itinerary
T2 Travels Sri Lanka may be obliged to modify a route and / or service in case of force majeure such as adverse weather conditions or political tensions. We will do our utmost to minimize the consequences of these changes so that the tour goes as smoothly as possible. T2 Travels Sri Lanka cannot be held responsible for any cancellation and / or modifications due to the reasons mentioned above.
2. Cancellation policy
Any cancellation must be communicated to us in writing. We will therefore retain the following fees:
- For certain special services such as the privatization of a transport or any other type of privatization, the full payment will be kept according to the conditions of our provider.
- Cancellation more than 30 days before the date of arrival – 10% of the deposit will not be refunded. Depending on hotel policies, other charges may be added to the amount withheld.
- Cancellation between 21 and 30 days before the date of arrival – 25% of the price of the trip.
- Cancellation between 15 and 20 days before the date of arrival – 50% of the price of the trip.
- No show and cancellation between 1 and 14 days before the date of arrival – 100% of the price of the trip.
During the high season (from December 15th to January 15th):
- Cancellation beyond 46 days before the arrival date – 10% of the deposit will not be refunded. Depending on hotel policies, other charges may be added to the amount withheld.
- Cancellation between 45 and 31 days before the date of arrival – 25% of the total trip.
- Cancellation between 30 and 21 days before the arrival date – 50% of the total trip.
- Cancellation between 20 and 14 days before the arrival date – 75% of the total trip.
- No show and cancellation between 1 and 14 days before the date of arrival – 100% of the price of the trip.
3. Refunds
The refund amount made by T2 Travels Sri Lanka will be made by bank transfer within 21 days of the cancellation of the request. Bank charges of international banks will be deducted from the total amount to be refunded.